FAQs document shredder
Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the red LED remains lit after emptying, please check that the door of the floor unit is properly closed. While doing so, please also check the position of the frame for the collecting bag; it could be that the wrong position of this frame is not letting the door close properly. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.