FAQs document shredder
The light barrier is interrupted. It can be cleaned with compressed air. Please make sure that you clean both the sender and the receiver; sender is in the paper feed slot and the receiver in the CD feed slot. If this does not remove the fault, please contact our customer service.
The light barrier in the insertion slot is defective. Please contact our customer service.
Please check that the upper part is seated correctly. A "click" should be heard when placing it. This noise is caused by a small plastic nose which is on the inside of the viewing window (on the collecting container). If this plastic nose is broken or bent, the contact switch on the top part cannot be pressed properly and the power connection is not enabled. If there is no viewing window, please contact our customer service.
Try to soften the blockage with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it through downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.
Please check if you have inserted more than 5 sheets of 80g paper at the same time. Reverse the blockage by setting the sliding switch to "Rev". If the cutting unit is not clogged, you should oil it with special HSM oil. If the error cannot be solved by the described procedure, please contact our customer service.
The engine of the document shredder has overheated. Please let the machine cool down for about 60 minutes. As soon as the red LED goes out, you can restart the machine. If the error cannot be solved by the described procedure, please contact our customer service.
The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. If this does not solve the problem, please contact our customer service.
Please contact our customer service.