FAQs document shredder

HSM SECURIO C14 HSM SECURIO C16 HSM SECURIO C18 HSM SECURIO B22 HSM SECURIO B24 HSM SECURIO B26 HSM SECURIO B32 HSM SECURIO B34 HSM SECURIO B35 HSM SECURIO P36i HSM SECURIO P40i HSM SECURIO P44i HSM SECURIO AF150 / AF300 HSM SECURIO AF350 HSM SECURIO AF500 HSM Pure 120 HSM Pure 220 HSM Pure 320 HSM Pure 420 HSM Pure 530 HSM Pure 630 HSM Pure 740 HSM Pure 830 HSM shredstar S5 HSM shredstar S10 HSM shredstar X5 HSM shredstar X6pro HSM shredstar X8 HSM shredstar X10 HSM shredstar X12pro HSM shredstar X13 HSM shredstar X15 HSM Multishred HSM Classic 70.2 HSM Classic 80.2 HSM Classic 90.2 HSM Classic 102.2 HSM Classic 104.3 HSM Classic 105.3 HSM Classic 108.2 HSM Classic 125.2 HSM Classic 225.2 HSM Classic 386.2 HSM Classic 390.3 HSM Classic 411.2 HSM Classic 412.2 HSM Classic 450.2
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The machine does not switch off after shredding.

The light barrier is interrupted. It can be cleaned with compressed air. Please make sure that you clean both the sender and the receiver; sender is in the paper feed slot and the receiver in the CD feed slot. If this does not remove the fault, please contact our customer service.

The machine does not receive any electricity; LEDs do not light up in "Auto" or "REV" mode.

Please check that the upper part is seated correctly. A "click" should be heard when placing it. This noise is caused by a small plastic nose which is on the inside of the viewing window (on the collecting container). If this plastic nose is broken or bent, the contact switch on the top part cannot be pressed properly and the power connection is not enabled. If there is no viewing window, please contact our customer service.

The machine is clogged and so does not work any more.

Try to soften the blockage with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it through downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.

The machine displays "Overload" and the red LED lights up.

Please check if you have inserted more than 5 sheets of 80g paper at the same time. Reverse the blockage by setting the sliding switch to "Rev". If the cutting unit is not clogged, you should oil it with special HSM oil. If the error cannot be solved by the described procedure, please contact our customer service.

The machine displays "Overheat" and the red LED lights up.

The engine of the document shredder has overheated. Please let the machine cool down for about 60 minutes. As soon as the red LED goes out, you can restart the machine.  If the error cannot be solved by the described procedure, please contact our customer service.

The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. If this does not solve the problem, please contact our customer service.

The machine is still only running in reverse.

The light barrier in the insertion slot is defective. Please contact our customer service.

The CD cutting unit is no longer working.

Please check if the insertion slot is clogged. If this is not the case, please contact our customer service.

The machine is running but it is not drawing anything in. / The machine "rattles".

Please check if the insertion slot is clogged. If this is not the case, please contact our customer service.

I have a different problem with my machine.

Please contact our customer service.