FAQs document shredder
HSM SECURIO C14 HSM SECURIO C16 HSM SECURIO C18 HSM SECURIO B22 HSM SECURIO B24 HSM SECURIO B26 HSM SECURIO B32 HSM SECURIO B34 HSM SECURIO B35 HSM SECURIO P36i HSM SECURIO P40i HSM SECURIO P44i HSM SECURIO AF150 HSM SECURIO AF300 HSM SECURIO AF500 HSM Pure 120 HSM Pure 220 HSM Pure 320 HSM Pure 420 HSM Pure 530 HSM Pure 630 HSM Pure 740 HSM Pure 830 HSM shredstar S5 HSM shredstar S10 HSM shredstar X5 HSM shredstar X6pro HSM shredstar X8 HSM shredstar X10 HSM shredstar X13 HSM shredstar X15 HSM Multishred HSM Classic 70.2 HSM Classic 80.2 HSM Classic 90.2 HSM Classic 102.2 HSM Classic 104.3 HSM Classic 105.3 HSM Classic 108.2 HSM Classic 125.2 HSM Classic 225.2 HSM Classic 386.2 HSM Classic 390.3 HSM Classic 411.2 HSM Classic 412.2 HSM Classic 450.2
The machine is still only running in reverse.
The paper detector/ rocker switch in the insertion slot is defective. Please contact our customer service.
The machine is clogged and so does not work any more.
Try to soften the cutting unit with plenty of oil. Please make sure that there is some paper in the collecting container to avoid unnecessary soiling. Once the blockage has been softened a bit, try to push it downwards using a thin piece of cardboard. If this does not remove the jam, please contact our customer service.
I have a different problem with my machine.
Please contact our customer service.