The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

In this case, the capacitor is normally defective. Please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

If a paper jam occurred, the machine automatically reverses for about 2 seconds. If the paper is too deep or is not fully pushed out, the reverse key on the black rocker switch can also be pressed briefly. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

If a paper jam occurred, pressing the back arrow key of the black rocker switch can reverse the paper. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

If the engine is overheated, you should let the machine cool down for 15-20 minutes and then try again. Also check for correct positioning of the cutting head above the paper bin. The rocker switch must be "Arrow up". If the machine does not start after checking this step, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED remains lit after emptying, please check that the cut paper container is correctly inserted in the floor unit. If the LED is still lit, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

If a paper jam occurred, the machine automatically reverses for about 2 seconds. If the paper is too deep or is not fully pushed out, the reverse key on the black rocker switch can also be pressed briefly. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

If the motor has overheated, please allow the device to cool down for at least 30 minutes before trying again. Also check that the waste bin is correctly positioned inside the cabinet. The rocker switch must be set to the "arrow up" position. If the device still does not start after checking these steps, please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

If a paper jam has occurred, press the reverse arrow button to reverse the paper. If this does not resolve the jam, apply a generous amount of shredder block specialty oil and let it soak for approximately 60 minutes. After soaking, you can push the paper downward using a thin piece of cardboard. Please ensure the device is switched on during this process so the motor can assist in clearing the blockage. If the jam cannot be resolved using this method, please contact our customer service.

Please check that the front door on the floor unit, as well as the hopper flap on top of the machine, are closed. The collecting frame for the cut paper could be in the wrong position in the floor unit, whereby the front doors cannot be properly closed. If the door or hopper flap was opened during the shredding process, the document shredder needs to be restarted after closing the door/hopper flap using the green power button. If this does not remove the error message, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED is still lit after emptying, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points vertically downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

Please contact our customer service.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the back arrow key of the black rocker switch to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.

Please take into account that the cutting capacity specified on the machine is for paper weighing 80g. The cause might also be that the cutting unit is not running smoothly. In this case, please oil the cutting rollers using our special cutting block oil, let it settle a bit and then run the document shredder backwards to obtain optimum distribution of the special oil. In some cases, the fault could also be based on a drop in voltage during shredding. If possible, plug the machine into a different socket.

In this case, the capacitor is normally defective. Please contact our customer service.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed.
However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.

It should first be ensured that the cutting unit is not blocked and that it runs smoothly. First try to oil the cutting shafts with special cutting block oil and then run it backwards.
If the paper returns, however, the rotary sensor could be defective. Please contact our customer service.

Disconnect the machine from the power supply and please first check if the switching bracket on the feed slot is jammed. You can "unlock" this easily yourself. If you notice that the cutting unit is stiff, oil the cutting shafts and then restart the machine. If the follow-on control does not work reliably, please contact our customer service.

First check if the switching bracket for paper detection is jammed. In this case, you can "unlatch" the paper detection again. It may also be that the switching bracket is broken. The micro-switch that is attached behind the switching bracket could also be defective, or the rocker switch for setting "forward/backward" is defective. In such cases, please contact our customer service.

If the motor has overheated, please allow the device to cool down for at least 30 minutes before trying again. Also check that the waste bin is correctly positioned inside the cabinet. The rocker switch must be set to the "arrow up" position. If the device still does not start after checking these steps, please contact our customer service.

The light barrier is possibly dusty. This is located in the middle of the paper insertion slot and can be cleaned using a dry brush or with a soft cloth. It is also possible that the sender and receiver of the light barrier are not exactly opposite each other. If the error cannot be solved by the described procedure, please contact our customer service.

If a paper jam has occurred, press the reverse arrow button to reverse the paper. If this does not resolve the jam, apply a generous amount of shredder block specialty oil and let it soak for approximately 60 minutes. After soaking, you can push the paper downward using a thin piece of cardboard. Please ensure the device is switched on during this process so the motor can assist in clearing the blockage. If the jam cannot be resolved using this method, please contact our customer service.

Please empty the cut paper container as soon as it is full since the cutting unit could become faulty if there is too much pressure. If the LED is still lit after emptying, the bag full flap, which is at the bottom of the cutting unit, could be blocked. This can be loosened by hand with the machine switched off; it points vertically downwards in the starting position. If these steps also lead to no solution, please contact our customer service.

Please check that the front door on the floor unit, as well as the hopper flap on top of the machine, are closed. The collecting frame for the cut paper could be in the wrong position in the floor unit, whereby the front doors cannot be properly closed. If the door or hopper flap was opened during the shredding process, the document shredder needs to be restarted after closing the door/hopper flap using the green power button. If this does not remove the error message, please contact our customer service.

Please contact our customer service.

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